Paul M. English

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Paul M. English
Paul English.jpg
English in 2015
Born1963 (age 56–57)
Alma materUniversity of Massachusetts-Boston (B.S. Computer Science '87, M.S. Computer Science '89)
OccupationCTO and co-founder of Lola.com
Years active1989–present

Paul M. English (born 1963)[1][2] is the founder of several software companies and a philanthropist. He is the CTO and co-founder of Lola.com,[3] a Boston-based travel service. English was previously the CTO and cofounder of Kayak.com. KAYAK was acquired by Priceline in November 2012 for 1.8 billion dollars.[4] English founded the business travel startup Lola in 2015 and was its first CEO.

Early life and education

English received a BA in Computer Science from UMass Boston in 1987, and an MS in Computer Science in 1989. English graduated from Boston Latin School in 1982.[5]


English is the founder of the World Xiangqi League, an online Chinese chess community created in 1997. He worked as a software engineer at Texet Corporation (electronic publishing software) in Arlington, Massachusetts, at Haemonetics (blood centrifuge device drivers) in Braintree, Massachusetts, at Data General (operations research) in Westboro, Massachusetts, at APC Systems (real-time data acquisition for the US Air Force) in Melrose, Massachusetts, and at Individeo (sound effect development) in Woburn, Massachusetts.

English worked in as SVP of Engineering and SVP of Product Management and Marketing at Interleaf in Waltham, Massachusetts from 1995 to 1998. He was also the President of Boston Light Software, an ecommerce company he co-founded in Arlington, Massachusetts in 1998 and sold to Intuit in 1999,[6] where English became Intuit’s VP of Technology. At Intuit, he managed the QuickBooks web site creation and merchant account / service ecommerce development teams and he led the creation of the Intuit Developer Network and the Intuit Innovation Lab.

He was a Director at Intermute from 1999 to 2005, a company he co-founded with his brother Ed English. InterMute was sold to Trend Micro in May 2005.[7] At Intermute, Paul English led the design and development of “SpamSubtract”. In 2008–2009, he served as the Chief Technology Director of the Division of Social Medicine and Health Inequality[8] at the Brigham and Women’s Hospital in Boston, Massachusetts, leading the creation of GHDonline community of global health workers.

In July 2015, English founded the travel startup Lola.com and was the founding CEO. Lola initially used chat and AI to create a more efficient way to book travel. Until July 2016, English was a part-time instructor at MIT Sloan School of Management, where he taught entrepreneurship.[9] In 2017, Lola pivoted into business travel and hired former HubSpot CMO Mike Volpe to replace English as CEO; English became Lola's CTO.

Charitable work


  • English is the founder of King Boston, a project to create a new memorial to Martin Luther King, Jr. and Coretta Scott King in Boston, Massachusetts. [11]
  • English is the founder of “GetHuman.com”[12] which seeks to restore personal contact in customer service.


English won 2008 CTO of the Year from Mass Technology Leadership Council[13] and 2012 New England Entrepreneur of the Year from Ernst and Young.[14]. He also won the 2019 Tim Russert award from Boston Health Care for the Homeless Program[15] and the Champion of Change Rossoff 23 award[16]

Personal life

In 1996, English was diagnosed with bipolar disorder.[17] He has two children.


  1. ^ "A Voice in the Wilderness". People. December 5, 2005. English, 42
  2. ^ "The Way I Work: Paul English of KAYAK". Inc. February 1, 2010. English, 46
  3. ^ "In a Self-Serve World, Start-Ups Find Value in Human Helpers". The New York Times. December 16, 2015. English, the co-founder of a company called Lola.com Italic or bold markup not allowed in: |work=
  4. ^ "KAYAK acquired by Priceline". The Boston Globe. November 8, 2012. Retrieved 2012-11-08.
  5. ^ "Boston Latin - Notable Alumni".
  6. ^ "Boston Light Software". Bloomberg. August 2, 1999.
  7. ^ "Trend Micro to buy anti-spyware firm InterMute". NetworkWorld. May 10, 2005.
  8. ^ Division of Social Medicine and Health Inequality
  9. ^ "Faculty profile: Paul English". MIT Sloan School of Management. Retrieved 2013-10-07.
  10. ^ "Experiencing a cold reality". The Boston Globe. August 16, 2016.
  11. ^ "Mayor backs new plan to build MLK memorial in Boston". The Boston Globe. September 20, 2017.
  12. ^ "Interview with English about GetHuman.com". NPR Morning Edition. November 23, 2005. Retrieved 2008-08-14.
  13. ^ "2008 CTO of the Year". Reuters. October 24, 2008. Retrieved 2008-08-24.
  14. ^ "2012 New England Entrepreneur of the Year award recipients". Ernst and Young. Archived from the original on 2012-06-25.
  15. ^ "2019 Tim Russert Award". "Boston Health Care for the Homeless Program. May 20, 2019.
  16. ^ "2019 Champion of Change award". "The AdClub". May 20, 1019.
  17. ^ Kidder 2016, p. 103.


  • Kidder, Tracy (2016). A Truck Full Of Money: One Man's Quest To Recover From Great Success. Random House. ISBN 978-0-8129-9524-4.

External links

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